Effective Date: 08.05.2025 Last Updated: 08.06.2025

Hair2Dresses strives to ensure customer satisfaction. If you are not completely happy with your purchase, we offer a refund policy in line with EU consumer rights and German regulations.

1. Eligibility for Refunds

Customers may request a refund under the following circumstances:

• The item is defective, damaged, or incorrect upon arrival.

• The customer exercises their EU right of withdrawal within 14 days of receiving the product (unused and in original packaging).

• The item does not match the description provided on our website.

Refund requests will not be accepted in the following cases:

• Items have been used, washed, or altered.

• Items are missing original tags or packaging.

• The request is made after the 14-day withdrawal period (except for defective goods).

• Non-returnable items such as hygiene-related products (e.g., hair extensions), custom-made items, or discounted "final sale" products.

2. Process for Requesting a Refund

To initiate a refund request, please follow these steps:

1. Contact Customer Support:

   • Email us at return@hair2dress.com with your order number, product details, and reason for the refund request.

   • Attach clear photos if the product is damaged, defective, or incorrect.

2. Approval & Return Instructions:

   • Our support team will review your request within 3–5 business days.

   • If approved, we will provide return instructions, including the return shipping address.

3. Shipping Back the Product:

   • Customers are responsible for return shipping costs unless the item is faulty or incorrect.

   • We recommend using a trackable shipping method to ensure safe return.

4. Processing the Refund:

   • Once the item is received and inspected, the refund will be issued within 14 days.

   • Refunds are processed back to the original payment method used during checkout.

3. Refund Amount & Deductions

• Full refunds will be issued for defective, damaged, or incorrect items.

• If returning an item under the EU withdrawal right, the refund will exclude the original shipping cost unless required by law.

• Return shipping costs are non-refundable, except when the return is due to an error by Hair2Dresses (wrong or defective item).

• If the returned item is found to be used or damaged, Hair2Dresses reserves the right to issue a partial refund or deny the refund request.

4. Timeframe for Refund Processing

Once the return has been inspected and approved:

• Refunds will be processed within 14 days.

• Refunds will be issued to the original payment method (credit card, PayPal, etc.).

• If the original payment method is no longer active, our team will reach out to arrange an alternative refund method.

If you do not receive your refund within the expected timeframe, please contact our support team at support@hair2dresses.com.

5. Exceptions & Special Cases

Hair2Dresses may offer alternative solutions based on specific cases, such as:

• Store Credit Option: If a refund is denied, customers may be eligible for store credit instead.

• Gift Returns: If the item was received as a gift, refunds may be issued as store credit.

6. Legal Compliance & Consumer Rights

Hair2Dresses follows all EU and German consumer protection laws, including:

• EU Consumer Rights Directive (2011/83/EU): Provides withdrawal rights and refund guarantees.

• German Civil Code (BGB - Bürgerliches Gesetzbuch) §§ 355-357: Ensures fair refund terms for consumers.

• General Data Protection Regulation (GDPR): Ensures privacy in handling refunds and customer transactions.

If you believe your rights have been violated, you may contact the German Consumer Protection Authority or the European Consumer Centre Germany for further assistance.

7. Updates to the Refund Policy

Hair2Dresses may update this Refund Policy to reflect regulatory changes or improvements to our refund process. Customers will be notified of significant updates via:

• Email announcements (for registered users).

• Notifications on our website.

The latest version of this policy is always available on our website.