Return and Refunds

Thank you for visiting and shopping on Hair2Dresses.com We want you to be completely satisfied with your purchase. However, we understand that sometimes a product may not be what you expected it to be. In such instances, we offer a refund policy as follows:

1. Eligibility for Refunds:

• Items must be returned within 14 days of delivery.
• Items must be unused, unwashed, and in their original packaging with all tags attached.
• Items that are on sale or discounted cannot be returned and refunded.
• Personalized items cannot be refunded.

2. Refund Process:

• Contact our customer service team at return@hair2dresses.com to initiate the return process.
• Our team will provide you with a return label and instructions for shipping the item(s) back to us.
• Once we receive the returned item(s), we will inspect them to ensure they meet our eligibility criteria.
• If eligible, we will process the refund within 7 business days, and you will receive the refund via the original payment method used for the purchase.

3. Shipping Costs:

• Customers are responsible for shipping costs associated with returning the item(s).
• Original shipping costs will not be refunded.

4. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact our customer service team immediately at support@ hair2dresses.com for assistance.
• We will work with you to either replace the item or issue a refund.

We reserve the right to refuse a refund if the item(s) do not meet our eligibility criteria or if the return process is not followed correctly. By shopping with us, you agree to our refund policy. If you have any questions or concerns, please contact our customer service team for