. General Information

These Terms and Conditions govern the use of the Hair2Dresses website and services. By accessing or using our website, you agree to be bound by these Terms and Conditions, as well as our Privacy Policy and any additional policies or guidelines published on the website. If you do not agree to these Terms and Conditions, please refrain from using our website and services.

·       Scope:

o   These Terms and Conditions apply to all visitors, registered users, and customers accessing or using the website, making purchases, or interacting with the services provided by Hair2Dresses.

o   They cover the use of our website, including browsing, product selection, ordering, payment, shipping, returns, and any other related activities.

·       Eligibility:

o   You must be at least 18 years old or have parental/guardian consent to use this website and place orders.

o   By using our website, you confirm that you have the legal capacity to enter into binding agreements.

·       Website Content:

o   The content, images, descriptions, and information provided on the website are for general informational purposes and may be subject to change without notice.

o   While we strive to ensure the accuracy of all information, Hair2Dresses does not guarantee that the website's content is always up-to-date or error-free.

·       Acceptance of Terms:

o   By continuing to use the website, you acknowledge that you have read, understood, and accepted these Terms and Conditions in full.

o   If any provision of these terms is deemed invalid or unenforceable under applicable law, the remaining provisions shall remain in full force and effect.

2. Company Information

Hair2Dresses is operated by Estelle Nwaboh, a registered business entity in Germany. The following outlines the details of our company and our commitment to transparency:

·       Business Registration:

o   Estelle Nwaboh operates as a legally registered company under German commercial laws and based in Korchenbroich, Germany.

·       Contact Information:

o   Customers can reach us through multiple channels for inquiries or assistance:

§  Email: info@hair2dresses.com

§  Phone: +49 177 2567190

§  Business Address: 41352 Korchenbroich, Germany

§  Customer service hours are Monday to Friday, 9:00 AM - 5:00 PM CET.

·       Business Practices:

o   Hair2Dresses is committed to ethical business practices, including compliance with German trade regulations and EU consumer protection laws.

o   Our company strives to ensure customer satisfaction, privacy, and security while offering high-quality products and services.

·       Customer Rights:

o   Hair2Dresses fully adheres to German and EU laws that protect the rights of consumers, including transparent pricing, clear terms of service, and data protection measures.

3. Products and Services

Hair2Dresses offers a curated selection of high-quality women's fashion items, including clothing, shoes, accessories, and hair extensions. Below are the key details regarding our products and services:

·       Product Descriptions: We make every effort to ensure that our product descriptions, specifications, images, and other information provided on the website are accurate and up-to-date. However, please note:

o   Colors, textures, and appearances may vary slightly due to differences in screen displays or lighting conditions during photography.

o   Sizes are provided in accordance with standardized measurement charts. Customers are advised to consult our size guide before placing an order.

·       Product Availability:

o   All products are subject to availability. While we strive to keep our inventory updated in real time, there may be instances where a product becomes unavailable after an order is placed.

o   In case of unavailability, we will promptly inform the customer and offer suitable alternatives or a full refund for the unavailable item(s).

·       Customization:

o   Some of our products may offer customization options (e.g., tailored sizes or specific color choices). Customized items are made to order and may require additional processing time.

o   Please note that customized products are non-refundable unless defective.

·       Quality Assurance:

o   Hair2Dresses is committed to providing high-quality products that meet or exceed customer expectations.

o   We conduct thorough quality checks on all items before they are shipped to ensure they are free from defects or damage.

·       Pricing and Currency:

o   All product prices are displayed in Euros (€) and maybe switched to other supported currencies on website. All prices exclude VAT.

o   Prices are subject to change without notice, but we guarantee the price displayed at the time of your order confirmation.

·       Special Offers and Promotions:

o   Hair2Dresses may occasionally offer discounts, promotional codes, or limited-time deals on select products.

o   Special offers are subject to specific terms and conditions, including expiration dates and usage limits, which will be clearly stated on the website.

·       Care Instructions:

o   For best results and to maintain the longevity of our products, customers are advised to follow the care instructions provided with their purchases.

o   Products such as hair extensions may require specific care routines to ensure proper maintenance and durability.

·       Service Commitments:

o   We are dedicated to providing excellent customer service. If you have any questions or concerns regarding our products, our team is available to assist you via email or phone.

o   Feedback and suggestions from our customers are highly valued and help us improve our offerings.

Disclaimer: While we aim to provide accurate and reliable information about our products, errors or omissions in product descriptions, pricing, or availability may occasionally occur. In such cases, Hair2Dresses reserves the right to correct these errors without prior notice.

4. Ordering and Payment

Hair2Dresses is committed to providing a seamless ordering and payment experience for customers.

·       Placing Orders:

o   Customers can browse our online catalogue, select items, and add them to their cart. Before placing an order, customers are required to review their cart and confirm the accuracy of selected items.

o   Orders must be submitted via our secure online checkout system, and confirmation is required to complete the transaction.

o   Customers are encouraged to create an account to streamline their shopping experience and view their order history.

·       Order Confirmation:

o   Once the order is placed, a confirmation email containing the details of the purchase, including item descriptions, quantities, prices, and shipping information, will be sent to the customer.

o   If you do not receive a confirmation email within 24 hours, please contact our customer service team.

·       Accepted Payment Methods:

o   We offer various secure payment options, including major credit cards (Visa, MasterCard, American Express), PayPal, and other regional payment methods where applicable.

o   Payment processing is handled by trusted third-party payment gateways, ensuring security and confidentiality.

·       Currency:

o   All transactions are conducted in Euros (€). If your bank account is in a different currency, conversion rates and fees may apply, which are determined by your payment provider.

5. Shipping and Delivery

Hair2Dresses strives to ensure timely delivery of all orders while providing clear shipping policies.

·       Shipping Destinations:

o   We offer domestic shipping within Germany and international shipping to select countries.

·       Shipping Options:

o   Customers can choose between standard and express shipping options. Delivery estimates for each shipping method will be displayed at checkout.

·       Delivery Times:

o   Domestic delivery within Germany typically takes, 2-5 business days.

o   International delivery times vary depending on the destination country but generally range from 5-30 business days.

o   Please note that delivery times are estimates and may be affected by external factors such as customs processing or carrier delays.

·       Shipping Costs:

o   Shipping charges are calculated based on the weight, dimensions, and destination of the package. These charges are clearly displayed during checkout.

o   Free shipping may be available for orders exceeding €250. Details on free shipping thresholds will be highlighted on our website.

·       Tracking Information:

o   Once your order is shipped, you will receive an email containing tracking details. Customers can use the tracking number provided to monitor the delivery status.

·       Customs Duties:

o   For orders shipped to countries outside of Germany, customs duties or import taxes may apply. These are determined by the destination country's customs authorities and are the responsibility of the customer.

6. Returns and Refunds

Hair2Dresses ensures that customers can shop with confidence by providing a fair and transparent returns and refunds policy.

·       Right of Withdrawal:

o   As per EU regulations, customers have the right to cancel their purchase within 14 days of receiving the goods without providing a reason.

o   This withdrawal period applies to all purchases except for items excluded under EU laws (e.g., certain hygiene-related products or custom-made items).

·       Initiating a Return:

o   To initiate a return, customers must contact our customer service team at returns@hair2dresses.com. You will receive instructions on how to return the item(s).

o   Customers are responsible for return shipping costs unless the item is defective or incorrect.

·       Return Conditions:

o   Items must be returned unused, undamaged, and in their original packaging with all accompanying accessories and tags. Proof of purchase, such as the original invoice or receipt, must be included.

o   Items that are worn, altered, or no longer in their original condition may not qualify for a refund.

·       Refund Process:

o   Refunds will be processed within 14 days of receiving the returned item(s). Refunds will be issued to the original payment method.

o   If the returned item is found to be defective or incorrect, shipping costs may be reimbursed along with the refund.

·       Exchanges:

o   Customers wishing to exchange items must initiate a return and place a new order for the desired replacement. Exchanges are subject to product availability.

·       Late or Missing Refunds:

o   If you do not receive a refund within the specified timeframe, please contact our customer service team to resolve the issue.

7. Privacy and Data Protection

Hair2Dresses is committed to protecting your personal data and ensuring that your privacy is respected. This section outlines how we collect, process, store, and protect your personal information in compliance with the EU General Data Protection Regulation (GDPR) and relevant German data protection laws.

7.1 Data Collection

·       Personal Data We Collect: When you interact with our website, we may collect personal data, including but not limited to:

o   Name, address, phone number, and email address.

o   Payment information (e.g., credit card details) for processing transactions.

o   Account credentials (username and password) if you create an account.

o   Purchase history and preferences for providing personalized recommendations.

o   IP address, browser type, and device information for website analytics and security.

·       How We Collect Data: Data is collected when you:

o   Register for an account on our website.

o   Place an order or make a purchase.

o   Sign up for newsletters or promotional emails.

o   Use our website (via cookies and similar technologies).

7.2 Purpose of Data Processing We process your data to:

·       Fulfill and deliver your orders.

·       Communicate with you about your orders, account, or inquiries.

·       Provide personalized shopping experiences and recommend relevant products.

·       Improve our website functionality and user experience.

·       Send marketing communications with your explicit consent (opt-in required).

·       Comply with legal obligations, such as tax or accounting requirements.

7.3 Legal Basis for Data Processing We process your personal data based on the following legal grounds:

·       Performance of a contract: To fulfill the purchase and delivery of goods or services you requested.

·       Consent: For marketing activities (only if you provide explicit consent, which can be withdrawn at any time).

·       Legal obligations: To comply with applicable laws and regulations.

·       Legitimate interests: To enhance website security, improve services, and prevent fraud.

7.4 Data Sharing

·       We do not sell, lease, or share your data with third parties for their marketing purposes.

·       Your data may be shared with:

o   Payment processors for secure transaction handling.

o   Shipping companies to deliver your orders.

o   IT service providers to maintain website functionality and security.

o   Legal authorities if required by law (e.g., tax authorities or in response to court orders).

7.5 Data Retention We retain your personal data only as long as necessary to fulfill the purposes outlined above, or as required by law. For example:

·       Account information is kept for the duration of your account’s existence.

·       Order and transaction data are retained for 5 years in compliance with tax regulations.

7.6 Data Security We implement robust security measures to protect your personal data against unauthorized access, alteration, or destruction. These measures include:

·       Encrypted data transmission using SSL/TLS protocols.

·       Secure storage of sensitive information.

·       Regular security audits and updates.

·       Restricted access to personal data by authorized personnel only.

7.7 Your Rights Under GDPR As an EU resident, you have the following rights regarding your personal data:

·       Right of Access: Request access to your personal data and obtain a copy.

·       Right to Rectification: Request correction of inaccurate or incomplete data.

·       Right to Erasure ("Right to Be Forgotten"): Request deletion of your personal data, subject to legal obligations.

·       Right to Data Portability: Request transfer of your data to another service provider in a structured, machine-readable format.

·       Right to Restriction of Processing: Request limitation on how your data is processed.

·       Right to Object: Object to data processing based on legitimate interests or for direct marketing purposes.

·       Right to Withdraw Consent: Revoke your consent for data processing activities at any time.

·       Right to Lodge a Complaint: File a complaint with your local data protection authority if you believe your rights have been violated.

7.8 Cookies and Tracking Technologies

·       Use of Cookies: We use cookies to enhance user experience, track website performance, and deliver personalized content. You can manage or disable cookies through your browser settings.

·       Third-Party Tracking: Analytics tools such as Google Analytics may collect anonymized data about website usage. These tools operate under their own privacy policies.

7.9 Contact Information for Data Protection Inquiries For any questions or concerns about your privacy, or to exercise your rights under GDPR, please contact our Data Protection Officer:

·       Email: DPO@hair2dresses.com

·       Address: 41352 Korschenbroich, Germany

8. Intellectual Property

Hair2Dresses values and protects its intellectual property to maintain the quality and uniqueness of its brand. The following outlines our intellectual property rights and the guidelines for their use:

·       Ownership of Content: All content on the Hair2Dresses website, including but not limited to text, images, graphics, logos, videos, audio clips, product designs, page layouts, and software, is the exclusive property of Hair2Dresses or its authorized licensors. This content is protected under German and international copyright, trademark, and other intellectual property laws.

·       Trademarks: The Hair2Dresses name, logo, and other branding elements are trademarks of Hair2Dresses. Unauthorized use of our trademarks, including in advertising or promotional material, is strictly prohibited without our prior written consent.

·       Permitted Use: You are permitted to view, download, and print portions of our website content for personal, non-commercial use only. Any commercial use, reproduction, modification, or distribution of the content is prohibited without express permission from Hair2Dresses.

·       Third-Party Content: The website may include content licensed from third parties, such as images or product descriptions. These remain the property of the respective third parties and are subject to their intellectual property rights.

·       Reporting Violations: If you believe any content on our website infringes your intellectual property rights, please contact us at info@hair2dresses.com. We will address such claims promptly in compliance with applicable laws.

Disclaimer: Any unauthorized use of our intellectual property may result in legal action under applicable copyright, trademark, and intellectual property laws.

9. Liability

Hair2Dresses aims to provide high-quality products and services but recognizes the need to limit its liability in certain circumstances. The following sets out our liability limitations:

·       Product Liability: We take great care to ensure our products meet high-quality standards. However:

o   Hair2Dresses is not liable for damages resulting from misuse, improper care, or unauthorized alterations of our products.

o   If a product is defective or does not meet your expectations, please contact us within 14 days of receipt for a resolution.

·       Website Use: While we strive to provide uninterrupted access to our website, we do not guarantee that our website will always function without errors, interruptions, or security vulnerabilities.

o   Hair2Dresses is not liable for damages caused by temporary website downtime, data loss, or technical issues beyond our control.

o   You are responsible for ensuring that any device or technology you use to access our website is secure and free of malware.

·       Exclusion of Indirect Damages: Hair2Dresses is not liable for indirect, incidental, or consequential damages, such as loss of profits, business interruptions, or data loss, arising from the use of our website or products.

·       Limitation of Liability:

o   Hair2Dresses' total liability, in any event, is limited to the amount paid by the customer for the purchase in question.

o   This limitation does not exclude or restrict liability in cases of intent, gross negligence, or injury to life, body, or health, as required by German and EU laws.

·       Force Majeure: Hair2Dresses is not responsible for delays or failure to perform obligations caused by events outside our reasonable control, such as natural disasters, strikes, or governmental actions.

·       Customer Responsibility: Customers are responsible for providing accurate information when placing orders and taking necessary precautions when using our products. Hair2Dresses is not liable for issues arising from incorrect or incomplete customer information.

·       Legal Disclaimer: Nothing in these Terms and Conditions excludes or limits liability where it would be unlawful to do so under applicable laws, including consumer protection regulations in Germany and the EU.

10. Governing Law

Hair2Dresses operates in full compliance with applicable laws and regulations in Germany and the European Union (EU). The following provisions govern how legal matters will be addressed:

·       Applicable Law:

o   These Terms and Conditions are governed by and interpreted in accordance with the laws of the Federal Republic of Germany.

o   Additionally, as a business operating within the European Union, Hair2Dresses adheres to EU directives and regulations, including consumer protection and e-commerce laws.

·       Jurisdiction:

o   Any disputes arising from or in connection with these Terms and Conditions, including the use of the website or transactions conducted through it, shall be subject to the exclusive jurisdiction of the courts located in Korschenbroich, Germany.

o   By using our website, you agree to submit to the jurisdiction of these courts for the resolution of legal disputes.

·       Consumer Protection Laws:

o   As a customer, you are entitled to all rights and protections afforded under German and EU consumer protection laws, including but not limited to the rights of withdrawal, return, and refund.

o   If you are located outside of Germany, additional consumer rights under your local laws may apply, provided they do not conflict with German or EU laws.

·       Cross-Border Disputes:

o   If you are an EU resident, disputes may also be resolved via the Online Dispute Resolution (ODR) platform provided by the European Commission. This platform is accessible at ODR Platform URL.

11. Amendments

Hair2Dresses reserves the right to modify or update these Terms and Conditions as necessary to reflect changes in our business operations, legal obligations, or industry standards.

·       Right to Modify:

o   We may revise these Terms and Conditions at any time without prior notice to ensure compliance with evolving laws or to address operational needs.

o   Customers are encouraged to review our Terms and Conditions periodically to stay informed about updates.

·       Notification of Changes:

o   Significant changes to these Terms and Conditions will be communicated to registered users via email (if provided during account creation) or prominently displayed on our website.

o   Minor updates or clarifications may not be directly communicated but will always be available for review on our website.

·       Effective Date of Amendments:

o   Revised Terms and Conditions will take effect on the date they are published on our website, unless otherwise stated.

o   By continuing to use the website after the updated Terms and Conditions are published, you agree to be bound by the revised terms.

·       Customer Rights:

o   Amendments to these Terms and Conditions will not retroactively affect any rights or obligations established under a prior version of the terms, unless expressly agreed to by the customer.

Disclaimer: Hair2Dresses ensures that all amendments will align with applicable laws and maintain the rights and protections guaranteed to customers under German and EU legislation.